Working knowledge of digital video and audio technologies.
#Parsec jobs windows
#Parsec jobs professional
Consolidate customer feedback and feature requests from customers and communicate them to our Product team.Work closely with our support team to answer customer questions and support tickets, and collect lessons learned in the form of Knowledge Base documentation and self-service capabilities.Provide an excellent onboarding experience and handle customer escalations Partner with the Customer Success Manager and Solution Architects to ensure a smooth transition from pre-sales.Be the technical lead for onboarding our customers from our first kickoff call until Parsec is fully launched coordinate and support technical implementation tasks for new customers.
#Parsec jobs software
Become the foremost authority on all things Parsec, learning our software inside and out, and mastering an understanding of its extensive range of uses.You will also have the chance to define Parsec’s early success and accelerate your career trajectory as we continue to grow! You will have an opportunity to engage with some of the most creative and dynamic customers in the market, ensuring their successful transition to flexible and remote work as part of their day to day operations. This role is critical to Parsec’s success, driving customer technical onboarding, resolving escalations, and providing technical enablement and guidance. We're growing so that we can help leaders in gaming, entertainment, engineering, and architecture build the things we love, whether they're in the office or working from home! Parsec is a wholly-owned subsidiary of Unity.Īs a Customer Success Engineer at Parsec, you will be an early team member of our venture-backed, fast-growing Customer Success team. Parsec creates ultra-low latency, high-performance remote desktop technology that empowers creative professionals to work from anywhere, businesses to embrace flexible workplaces, and individuals to play together from anywhere. Build close relationships with key customer partners and ensure 95% base retention and 175% net retention within the book of business. Be the go-to point of contact to keep and grow our largest and most strategic customer accounts, and proactively deliver Parsec’s value to customers as they transform their business to hybrid work.